RUG CARE

Once you have selected your rug and it is on your floor, a few easy steps of care and maintenance can ensure you get the best from your rug.

The best way to care for your rug is to keep it clean, keep it straight and square, and rotate it a couple of times each year.

Anti-slip underlay will keep your rug in place and avoid any folds and creases, while keeping its original shape.

Rotating your rug should keep wear and exposure even over the rug.

Regular and gentle vacuuming should pick up most fluff and crumbs, however we do advise against over vacuuming your rug.

Avoid “Dyson” style rotating and agitating heads on delicate weaves - a simple non-rotating, non-spinning, non-agitating head is recommended to avoid undue wear.

See our “rug cleaning page” for help with cleaning and stain protection.

Tufts and Sprouts in the fibre should be trimmed or repaired and any damage to the edges or pile should be repaired immediately.

Regular removal of dust, dirt and sand is the easiest and best way to prolong the life and preserve the feel of the fibre. Small sand like particles and crumbs cause wear on the fibre and can change the feel of the rug underfoot.

Regular removal of dust and dirt is highly recommended for anyone with allergies to dust mites etc.

A simple lift and shake of the rug can bring small bits like crumbs and sand to the top of the pile where it is easily vacuumed.

Where possible, we recommend flipping your rug upside down on a hard floor every 3 - 6 months. With a gentle shake the small fine particles will fall onto your floor and are easily swept up.

The old fashioned beating of a rug is still an acceptable and effective way to remove built up dust and dirt from your rug. On a preferably warm and sunny day leave your rug outside in the sun for 30 mins or so. The heat softens the rug reducing the chance of tears and damage. Hang the rug over a rail or bar and beat the back of the rug gently with a flat paddle or such, and watch the dust fly out. 

Returns & Refund Policy

Online Orders

We accept returns within 10 days of delivery for change-of-mind purchases, subject to the conditions below.

Change of Mind Returns

• You must contact us within 5 days of delivery to initiate a return
• The item must be returned within 10 days of delivery
• The rug must be:
  • Unused
  • In original condition
  • Returned in original or equivalent packaging

Refunds will be issued for the purchase price of the rug only.
Shipping and delivery costs are non-refundable.

Customers are responsible for return shipping costs for change-of-mind returns.

Return Process

To return an item:

1. Contact us at info@mmrugs.com.au with your order details
2. We will provide return instructions, including the return address
3. Securely package the rug (rolled, not folded)
4. Send the item back within the required timeframe

Refunds are processed within 5 business days of receiving and inspecting the returned item.
Refunds will be issued to the original payment method.

Return Conditions

• Rugs must not show any signs of use, wear, damage, or alteration
• Rugs must be returned rolled (not folded) to avoid damage
• Returns that do not meet these conditions will not be accepted

Faulty or Damaged Products

If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

• Please contact us as soon as possible with photos and details
• We may request the item be returned for inspection
• If the item is confirmed to be faulty, we will cover the cost of return shipping

Non-Returnable Situations

Returns will not be accepted for:

• Items showing signs of use, wear, or damage after delivery
• Damage caused by incorrect handling (e.g. folding rugs instead of rolling)

This does not limit your rights under Australian Consumer Law.

Product Considerations

The following are not considered faults:

• Shedding or pilling (common in certain fibres)
• Fading due to sun exposure over time
• Minor colour variation due to screen differences
• General wear and tear after use

Unavailable Products

If your order cannot be fulfilled within 7 days, you will receive a full refund.

In-Store Purchases

This policy applies to online purchases only.
Separate terms apply for in-store services.

Proof of Purchase

All returns must include valid proof of purchase.