Returns Policy


  • For in-store customers, we offer a 24 hour home trial service where you can try a rug at home

  • Full purchase price must be covered by cash, card, or credit card authorisation

  • Rugs not returned at the agreed time are considered sold and sale is finalised / authorisations are processed

  • Rugs must be returned in original condition showing no signs of wear or use

  • If the rug does not suit, simply return it within the agreed terms for a full refund/cancellation of the authorisation

  • M & M's Rug Shop /  reserves the right to refuse any returns, not in original condition


  • You may return the rug for a refund on rug price only (refunds exclude all freight charges)

  • You must notify us within 48 hours of delivery

  • All freight costs are payable by you, the customer

  • Returns must be packaged securely - similar to as they arrive

  • All rugs must show no signs of wear or use

  • M & M's Rug Shop / reserves the right to refuse any returns, not in original condition

  • We offer a full refund if goods are unavailable to be shipped within 7 seven days

Please note: Folding rugs can cause creases, cracks and other damage. If returning a rug please make sure the rug is rolled and not folded. All reasonable care must be taken to avoid damage. 



At M & M's Rug Shop and on rugs we stand by our products. If you do believe your rug is faulty, you must notify us and return your rug as soon as possible. We require seeing the rug and/or pictures of the rug before commenting on any faults. At our discretion, we may return the rug to the manufacturer where it may be repaired or replaced based on manufacturing faults.


  •  All returns require a copy of purchase receipt, confirmation of date and purchase price.

 Please note the following

  • Shedding/pilling - shedding is a natural property of certain fibres - eg wool/acrylic.
  • Fading - not all dyes used in rugs are UV resistant. Rugs in bright sunlit environments can suffer fading to a degree over time.
  • Colour variation - rugs will look different in real life compared to on computer screens, customers must allow for some differences in the actual rug. Pictures are representative only.
  • Wear - we cannot accept returns on products showing signs of use.
  • Change of mind - we cannot accept returns based on a change of mind outside of our home trial service