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904/908 North Rd 3165 Bentleigh, East VIC
Phone: (039) 570-3869

Frequently Asked Questions

Please note: Folding rugs can cause creases, cracks and other damage. If returning a rug please make sure it is rolled and not folded.

DELIVERY & SHIPPING

  • Deliveries available Australia wide on most products

  • ETA usually within 7 days from order

  • Availability subject to change without notice

  • If the product is unavailable we will notify you within 72 hours of order

  • No obligation full refund on unavailable orders

  • Questions or special requirements please contact us on 03 9570 3869 or email info@mmrugs.com.au

  • Deliveries may be shipped direct from our showroom, supplier warehouse, or from warehouse to us, then onto you

IN-STORE HOME TRIAL

  • For in-store customers, we offer a 24 hour home trial service where you can try a rug at home

  • Full purchase price must be covered by cash, card, or credit card authorisation

  • Credit card authorisation will hold funds on your credit card for approx 48 hours. (your bank may hold for longer)

  • Rugs not returned at the agreed time are considered sold and sale is finalised / authorisations are processed

  • Rugs must be returned in original condition showing no signs of wear or use

  • If the rug does not suit, simply return it within the agreed terms for a full refund / cancellation of authorisation

ONLINE SHOPPING

  • If goods cannot be shipped within 7 days you will be entitled to a refund upon cancellation.

  • Deliveries may be shipped direct from our showrooms, a supplier warehouse, or from warehouse to us, then onto you 

  • Where applicable tracking details will be provided to you, we will do our best to keep you up to date on the ETA

  • If your rug is not suitable you must notify us within 48 hours of delivery

  • You may return the rug for a refund on rug price only (refunds exclude all freight charges)

  • All freight costs are the responsibility of the customer

  • Returns must be packaged securely - similar to as they arrive

  • All rugs must show no signs of wear or use

© M & M Rugs